Shipping policy

Shipping Policy

At Alpenova, we focus on delivering premium outdoor gear efficiently across Europe.

Shipping time

Most orders are delivered within 5–8 business days. Delivery times may vary depending on product availability and destination.

Order processing

Orders are processed within 1–2 business days. You will receive a confirmation email once your order is placed.

Tracking

Once your order has been shipped, you will receive a tracking link via email. Please allow up to 24 hours for tracking updates to appear.

Shipping locations

We currently ship across European countries. Availability may vary depending on the product.

Split shipments

In some cases, items may be shipped separately depending on availability from our partner retailers.

Delays

While we aim to meet all delivery estimates, delays may occasionally occur due to high demand, courier issues, or external factors beyond our control.

Incorrect address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.