Refund policy

Return & Refund Policy

At Alpenova, we aim to provide a smooth and reliable shopping experience. If your order isn’t the right fit, we’re here to help.

Returns

We accept returns within 14 days of delivery. Items must be unused, unworn, and in original condition with all original packaging and tags included.

Footwear & Apparel Sizing

If the size does not fit, you may request a return or exchange. We recommend trying items indoors before use.

Non-returnable items

We do not accept returns for items that have been used outdoors or worn, or products returned in damaged or non-resalable condition.

Return process

To initiate a return, please contact us at support@alpenovas.com and include your order number and reason for return. We will guide you through the next steps.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method.

Refunds

Once your return is received and inspected, refunds are issued to your original payment method. Please allow 5–10 business days for processing.

Damaged or incorrect items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

This policy is designed to be fair, transparent, and aligned with European retail standards.