Politique d’expédition
Shipping Policy
At Alpenova, we aim to deliver premium outdoor gear reliably and efficiently across Europe and worldwide.
Shipping time
For orders within Europe, estimated delivery time is 4–7 business days in total, including order processing and transit.
- Order processing: 1–2 business days
- EU transit after dispatch: 3–5 business days
- International delivery: 10–15 business days
Delivery times are estimates and may vary depending on product availability, destination, courier operations, and other external factors.
Order processing
Orders are normally processed within 1–2 business days after confirmation.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.
If an item becomes unavailable after your order is placed, we will contact you as soon as possible and offer an appropriate solution or refund.
Tracking
Once your order has been shipped, you will receive a tracking link via email.
Please allow up to 24 hours after dispatch for tracking information to become active in the courier's system.
Shipping locations
We currently ship to customers worldwide.
Shipping availability and delivery times may vary depending on the destination and product.
Split shipments
Orders containing multiple items may occasionally be shipped separately depending on product availability or the location of our fulfillment partners.
If your order is split into multiple shipments, you may receive separate tracking information for each parcel.
Delays
While we work to meet all estimated delivery times, occasional delays may occur due to high demand, product availability, courier disruptions, customs processing, severe weather, or circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will aim to notify you by email.
Incorrect or incomplete address
Please ensure that your shipping information is complete and accurate before placing your order.
Alpenova cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.